CroQuad runs guided quad and ATV tours and offers self-drive rentals from Stari Grad, Hvar. Ilija guides tours for most of the day, so calls arriving while he was on the trail used to go unanswered.
How the deployment works
Coverage follows the reality of a guide who is out on the trail, not sitting at a desk.
The caller uses CroQuad's existing published phone number.
When Ilija is leading a tour and cannot talk, calls can be redirected to the AI agent.
The agent handles the incoming conversation without requiring a new customer-facing number.
Routine phone and message handling no longer requires him to stop guiding and type every reply.
CroQuad also received a dedicated dashboard to review incoming activity, deployment notes, and the metrics the team tracks.
Running quad tours means being on the trail with a group, not standing by a phone. Every call that came in mid-tour used to just go unanswered, and catching up on messages afterward meant typing replies late into the evening instead of getting ready for the next day's groups.
A guide cannot stop a live tour every time the phone rings. The deployment had to work through CroQuad's existing public number, switch coverage on when Ilija is unavailable, keep answers in Croatian, and prevent routine calls and messages from breaking the experience for the group already on the trail.
Kingstone set up a Croatian-speaking AI voice agent on CroQuad's existing number. It picks up when Ilija cannot and handles incoming messages, so he does not have to type the same replies between stops on a tour.
Figures below are from the first 90 days of active tour-season coverage. Redirected calls are those Ilija sent to the AI while unavailable.
Time previously spent catching calls and typing replies between tours.
When Ilija redirects, the AI picks up mid-tour so the experience on the trail continues.
Routine calls and messages are handled while he is still out with guests.
“AI has made things so much easier for me. I can redirect calls to the AI agent when I can't talk, when I'm out doing tours. I don't have to be on my phone all day typing and replying to calls and messages anymore.”
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