An AI concierge that feels like INYAHWEH.
Kingstone built a branded shopping assistant for INYAHWEH, bringing a more personal conversation to the brand’s online storefront.
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INYAHWEHAI shopping concierge- Client
- INYAHWEH
- Founder
- Jay Affluent
- Industry
- Fashion & ecommerce
- Channel
- Storefront web chat
From the client
“Kingstone Systems built an AI concierge that feels true to our brand and gives customers a more personal, effortless way to shop.”
The challenge
INYAHWEH’s storefront carries a distinct identity, from its faith-inspired collections to its visual language. The shopping assistant needed to feel at home in that experience while giving customers a simple place to ask about fit, styling, shipping, and returns.
What we built
Kingstone built the INYAHWEH Concierge, an AI shopping assistant embedded in the storefront. The experience uses the brand’s own logo and a dedicated chat interface, with an “Ask INYAHWEH” entry point that keeps help close to the shopping journey.
Customers can start with “Find my fit,” “Style the drop,” or “Shipping & returns,” or ask a question in their own words. The concierge identifies itself as an AI assistant and reminds shoppers to verify fit and policy details.
Inside the experience
From browsing to a personal conversation
A simple path to shopping help, built into INYAHWEH’s storefront.
The shopper selects “Ask INYAHWEH” without leaving the storefront.
Fit, styling, and shipping prompts make it easy to begin.
The conversation gives customers a personal way to explore their shopping questions.
The shopper can return to the collection with the conversation close at hand.
The concierge is available on INYAHWEH’s website through the “Ask INYAHWEH” launcher.
The result: a more personal way to shop
True to the brand
INYAHWEH’s identity carries through into the concierge experience.
Easy to start
Three clear prompts help shoppers begin a conversation.
Help within reach
Shopping questions have a dedicated place on the storefront.
Bring your brand into the conversation.
Let’s talk about an AI concierge for your customer experience.
Talk to Kingstone