Based in Split, iSmile Dental is Croatia's most state-of-the-art equipped dental clinic. With 17 doctors and one reception desk, it needed reliable cover for missed calls. Kingstone built a Croatian-speaking AI voice agent that records the context reception needs for a callback.
iSmile Dental is a busy dental practice in Split with 17 doctors and one reception desk. Calls can be missed between patients, over lunch, or after hours. When that happens, a prospective or existing patient may simply call the clinic down the street instead.
How the deployment works
A missed call becomes a useful handoff instead of a blank entry in the call log.
The patient calls the clinic's existing reception number.
Calls routed to missed-call coverage are answered without advertising a second number.
The agent records the caller's name, reason for calling, and callback number.
Reception receives the captured context; urgent calls are surfaced for human attention.
iSmile Dental also received a dedicated dashboard to review call activity, follow-ups, deployment notes, and the metrics the team tracks.
Kingstone built a Croatian-speaking AI voice agent for the clinic's existing number. When reception cannot answer, the agent asks what the caller needs and records their name, reason for calling, and callback number. Reception can then follow up with context rather than a missed-call notification alone.
With 17 doctors and one reception desk, coverage had to fit around appointments, treatment, lunch, and after-hours calls. The agent needed to keep the existing number, speak Croatian, capture the right callback context, and make urgent situations visible to reception without asking the team to learn a second system.
Figures below are from the first 90 days of live coverage. “Eligible” means calls routed into the missed-call coverage flow.
Calls that used to die unanswered now reach a Croatian-speaking agent on the clinic line.
Evenings, weekends, and lunch breaks in the first 90 days of live coverage.
No more unexplained missed-call entries in the log.
“We're a busy clinic with 17 doctors and one reception desk. Every call we used to miss just rang out to nothing. Now it's picked up in Croatian right away, and reception gets a name and a reason instead of an unexplained missed call.”
Book a working session to map missed-call coverage around your existing number and team.
Book a Working Session →