How iSmile Dental gives missed callers an immediate answer on its existing reception line.

iSmile Dental is a busy dental practice. Calls can be missed between patients, over lunch, or after hours. When that happens, a prospective or existing patient may simply call the clinic down the street instead.

Kingstone built a Croatian-speaking AI voice agent for the clinic's existing number. When reception cannot answer, the agent asks what the caller needs and records their name, reason for calling, and callback number. Reception can then follow up with context rather than a missed-call notification alone.

The agent takes a message and nothing more. It does not book appointments, and it gives no clinical advice: if a caller asks what to take for the pain or how serious something sounds, it says it cannot answer that, notes the message, and confirms the clinic will call back. Severe pain, swelling, and injury are flagged urgent without the agent commenting on the condition.