Solutions

Customer-facing AI connected to the operation behind it

Start with the customer moment. Kingstone maps the rules, integrations, permissions, handoffs, and production ownership required to complete it responsibly.

Production deployments

Named systems integrated

Solution areas

Languages handling live calls

AI voice systems
AI phone receptionist
Kingstone designs AI phone receptionists that answer in your business's voice, use approved knowledge, capture the reason for the call, and hand the right context to a person or connected system.
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1 in 4
of calls arrive when reception is closed or at lunch
iSmile Dental — first 90 days of live coverage
Structured customer intake
Intake & qualification
Kingstone builds intake systems that collect the facts your team actually needs, apply approved qualification rules, and route each inquiry to the right owner without forcing customers through a rigid form.
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1 in 3
intake calls that used to hit voicemail, now captured live
Regional personal injury firm — first 90 days
Appointment automation
Scheduling & booking
Kingstone connects customer conversations to real availability, service rules, locations, and staff calendars so qualified requests can become confirmed appointments without creating cleanup for the team.
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40%
of eligible leads book a showing with no agent involved
Regional real estate brokerage
Conversational customer operations
Messaging & support
Kingstone builds support and service workflows across web chat, SMS, WhatsApp, and email—grounded in approved information and connected to the people and tools that own the next action.
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50%
of web and WhatsApp conversations end with a concrete quote
Suncity rent-a-car — first 90 days
AI systems integration
AI workflow integrations
Kingstone designs the workflow between a customer conversation, the business rules it triggers, and the CRM, calendar, service platform, payments stack, or internal team that owns the outcome.
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Inbox → Salesforce
qualified inquiries logged as structured records, not email threads
WyneoTech consulting intake

Integration surface

Systems these deployments already write to

Each system below is connected in at least one production deployment, with scoped credentials and a defined owner for every customer-visible field.

Acuity Scheduling
Calendly
Clio
ElevenLabs
Google Calendar
Google Workspace
HubSpot
Intercom
Jobber
Lawmatics
Microsoft Dynamics
Microsoft Outlook
Microsoft Teams
Mindbody
n8n
NexHealth
Open Dental
QuickBooks
RingCentral
Salesforce
ServiceTitan
Slack
Stripe
Twilio
Vapi
WhatsApp
Zendesk

Operating boundaries

What each system is not permitted to do

Every deployment ships with its limits written down before launch. These are the standing constraints by solution area.

AI phone receptionist

Approved knowledge only
Explicit prohibited topics
Fallback when confidence is low
Call recording and consent rules by jurisdiction
Human ownership for urgent or sensitive requests

Intake & qualification

Qualification criteria owned by the business
No unsupported professional advice
Source and timestamp retained where required
Duplicate and conflicting records handled explicitly
Human review for exceptions

Scheduling & booking

Calendar remains availability truth
No invented time slots
Appointment-type eligibility checked first
Timezone and location handled explicitly
Race conditions and failed writes surfaced

Messaging & support

Approved knowledge sources
Identity checks before account-specific data
Channel-specific consent and retention
Clear disclosure where required
Escalation for complaints, risk, or uncertainty

AI workflow integrations

Least-privilege credentials
Idempotent writes where required
Validation before state changes
Auditable outcomes and failure alerts
One authority for each customer-visible fact

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Not sure where it fits?

Bring us the workflow, not a solution label

We will identify the smallest responsible system and the boundaries it needs.

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